ABOUT US

Our mission is to bring our brands and customers together on one easy-to-use platform in order to make eco-conscious shopping and living easy and simple. OR whenever you buy anything from us, you know it’s been sourced and made in the right way – ethically and eco consciously.

Our brands are also committed to donating some of their profits to charity, in order to help fund various fantastic projects all over the world.

FREQUENTLY ASKED QUESTIONS

Last Updated on 19th July, 2020

We’re always sorry to hear that the item you’ve chosen isn’t right for you. If this is the case please see our returns policy below. You have 14 days to return the item(s) to us in their original, unopened and unused condition. Please notify us via email at hello@biglittlebrands.co.uk with your reasons for return and we will send you a pre-paid returns label for UK orders only, for international orders the return postage will be covered by the buyer unless the item is faulty or damaged. We reserve the right to refuse an exchange or refund if items are non-saleable.

Our brands always take considerable care and attention when packing and sending items but occasionally, due to human error, you could receive an item that’s not intended for you. If this occurs please do notify us as soon as possible by email at hello@biglittlebrands.co.uk so we can ensure we can get the right products sent to you and organise a collection of the wrong items back to us in the most convenient way.

Our brands take great care in sealing our packages and protecting the contents inside. However, if your package arrives in an unsavory condition and the product is, as a result, damaged, please notify us as soon as possible by email at hello@biglittlebrands.co.uk with a photo of the item so we can organise sending you a replacement product.

We take missing orders very seriously, and while we don’t see many they can unfortunately occur. For this we apologise and ask that you contact us via email at hello@biglittlebrands.co.uk. Each of our brands has their own delivery policy. You can also see your tracking information via your order confirmation email but if the information doesn’t look correct or if you know you should have received your item please do get in touch with us and we can contact Royal Mail to enquire.

We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 28 days of purchase then you can return the item under our normal return procedure for exchange or refund. Please kindly sure you let us know about the fault via email at hello@biglittlebrands.co.uk so we can make sure other items are not affected.

Each of our brands charges their own tailored delivery fee. For more information visit the brands specific personalised shop page to see how they charge their delivery.

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